Refund policy
At KittyFrenzy, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns We accept returns within 30 days of delivery. To be eligible for a return, items must be:
- Unused and in original condition
- In the original packaging
- Accompanied by proof of purchase
To initiate a return, contact us at support@kittyfrenzy.com with your order number and reason for return.
Non-Returnable Items The following items cannot be returned:
- Items that have been used or damaged by the customer
- Items returned after 30 days of delivery
- Perishable goods or consumable pet products (filters, food, etc.)
Refunds Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Partial Refunds Partial refunds may be granted for items that are returned in a condition different from how they were sent.
Exchanges If you received a defective or damaged item, we'll replace it at no extra cost. Contact us within 7 days of delivery with photos of the damage.
Shipping Costs for Returns Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Late or Missing Refunds If you haven't received your refund after 10 business days, please check with your bank first, then contact us at support@kittyfrenzy.com.