Shipping policy
Thank you for shopping with KittyFrenzy. We specialize in premium cat products, shipped directly from our specialized suppliers to bring you the best selection and prices.
How We Fulfill Orders KittyFrenzy operates a direct-from-supplier shipping model. Your products are shipped directly from our supplier warehouses to your door, allowing us to offer a wide selection without compromising on quality. We work with trusted suppliers to ensure every product meets our standards before it reaches you.
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Times We ship to the United States, Canada, the United Kingdom, and Australia.
- Standard Shipping: 7–15 business days
Delivery times may vary due to customs processing, carrier delays, or high-demand periods.
Shipping Costs
- Free standard shipping on orders over $50
- Standard shipping: flat rate of $7.49 on orders under $50
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update.
Customs & Duties International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer and are not included in our prices or shipping costs.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at support@kittyfrenzy.com within 7 days of the expected delivery date and we'll make it right.