Shipping policy
Thank you for shopping with KittyFrenzy! We're committed to getting your order to you as quickly and safely as possible.
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Times We ship internationally to the US, UK, Canada, Australia, and other English-speaking markets. Estimated delivery times:
- Standard Shipping: 7–15 business days
- Express Shipping: 5–10 business days
Delivery times may vary due to customs processing, carrier delays, or high-demand periods.
Shipping Costs
- Free standard shipping on orders over $50
- Standard shipping: $4.99–$9.99 depending on location
- Express shipping rates calculated at checkout
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update.
Customs & Duties International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer and are not included in our prices or shipping costs.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at support@kittyfrenzy.com within 7 days of the expected delivery date and we'll make it right.